Accessibility Statement

This accessibility statement is applicable to content published on the Lightwoods Park & House website.

The Lightwoods Park & House website is designed for as many people as possible. This means you would be able to:

• clearly understand our content

• view images and multimedia

• zoom up to 300% without text spilling off the screen

• read the content with good colour contrast and font

• navigate the website using speech recognition software

• navigate the website using the keyboard

• listen to the website content using a screen reader (including NVDA, JAWS and VoiceOver)

How accessible is this website?

We fully understand that some content aspects of the Lightwoods Park & House Website are only partially accessible.

For Example:

• Weddings at Lightwoods page banner video and the Eat and Drink page videos do not have any audio description provided

Measures to support accessibility

Sandwell Metropolitan Borough Council takes the following measures to ensure the accessibility of Lightwoods Park & House website:

• Include accessibility as part of our mission statement.

• Include accessibility throughout our internal policies.

• Integrate accessibility into our procurement practices.

• Appoint an accessibility officer and/or ombudsman.

• Assign clear accessibility goals and responsibilities.

• Employ formal accessibility quality assurance methods.

Conformance levels

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Level A being the lowest. Lightwoods House and Park website is conformant with WCAG 2.2 level AA. Conformant with level AA means that few parts of the website do not fully conform to the level AAA guidelines.

Feedback and contact information

Please let us know if you encounter accessibility barriers on Lightwoods House and Park website:

Your message should include the following:

• web address (URL) of the content

• your email address and contact number

• the format you need like braille, plain text, British sign language (BSL), large print or audio CD.

Phone: +44 121 569 4141

E-mail: Visitor_Services@sandwell.gov.uk

Lightwoods Park and House Instagram

Lightwoods Park and House Facebook

Lightwoods Park and House Twitter

Address: Adkins Lane Bearwood Postal code: B67 5DP

We try to respond to feedback within 2 days.

Reporting accessibility problems with this website

If you find any problems associated with the accessibility requirements of a website, please contact us.

Enforcement procedure

If you contact us to report an issue, but if you are unhappy with our feedback, you can contact Equality Advisory and Support Service (EASS).

Technical specifications

Accessibility of Lightwoods House and Park relies on the following technologies to work with the combination of web browsers and any assistive technologies or plugins installed on your computers like HTML, CSS and JavaScript.

We are committed to making the website accessible in accordance with public sector bodies and regulations in 2018.

Compliance status

The Lightwoods Park & House website partially complies with WCAG 2.2 level AA standard, due to the non-compliances and the exemptions listed below.

Non-accessible content

WCAG 1.2.5 Audio Description (Prerecorded) Level AA

Audio description not provided for prerecorded video content

WCAG 1.2.6 Sign Language (Prerecorded) [AAA]

Sign language interpretation is not provided for all prerecorded audio content in synchronized media

WCAG 2.4.9 Link purpose [AAA]

The purpose of certain links cannot be identified from link text alone.

WCAG 3.3.5 Help [AAA]

Context-sensitive help is not available for maps displayed on the website.

WCAG 1.4.6 Contrast (Enhanced) [AAA]

The visual presentation of certain text and images of text does not have a contrast ratio of at least 7:1

WCAG 2.4.8 Location [AAA]

Information about the user’s location within a set of Web pages is not available for certain inner pages.

How we tested this website

We continuously check the web pages to ensure the website is accessible to wide demographics.

• We scan the website using Axe DevTools.

• We check the website content using the latest screen reader versions of NVDA, JAWS and VoiceOver.

• We assess the web pages for keyboard accessibility.

• We also test the individual page’s colour contrast using Web AIM.

Limitations and alternatives

Despite our best efforts to ensure the accessibility of Lightwoods Park & House, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for Lightwoods Park & House:

• You cannot modify the line height or spacing of the text.
• Certain pdf documents uploaded in the website are not fully accessible.
• Users does not have access to audio description for video content in weddings at Lightwoods page banner and eat and drink page.

Issue could have been addressed if audio descriptions have been provided for the videos.

• A few markup validation errors on the website could not be rectified since they originated from the external plugins used.

Few features implemented using external plugins put a limitation to make them accessible. The issue could have been addressed if we had used our own custom coding to implement the website features. However external plugins were used as demanded.

This statement was last updated and reviewed on 27 March 2024.